top of page
We start by listening. Operational experience and clinical insight guide the development of products shaped by care providers.
Puzzle AI applies healthcare-specific speech technology, optimized medical LLMs, and personalized AI agents to support clinical documentation in real clinical environments.
Engineered for Real-Time Clinical Use
Accuracy and real-time performance come first, so voice-based documentation works reliably in every real clinical environment.
Industry-leading
medical speech
recognition accuracy
Healthcare
specialized LLMs
(60+ real-time languages)
Hallucination-minimized
fine-tuned models
built for clinical reliability
Plug & play documentation without integration requirement
Clinician-specific
input
customization
Medical ASR
Healthcare-specialized speech recognition engine
Our medical ASR converts clinical conversations into structured medical data in real-
time, it combines speech processing, medical terminology understanding, and accuracy-focused AI models.
Optimized for code-switching of all clinical conversations, medical terminology,
pronunciation variations, and colloquialisms
Custom ASR models are applied at the engine level, specifically tuned to medical language characteristics
A streaming-based engine enable real-time speech processing without latency, even during continuous dictation
98%
Industry-leading
recognition accuracy
350,000+
Medical terminology
recognition optimized
10,000+
Medical data
training time
250 ms
Latency for real-time
documentation
Engineered to reflect real-world clinical conditions, ensuring no clinical conversation is missed
Multilingual and Code Switching Recongnition
Across all clinical settings from outpatient clinics and ERs, clinicians can complete documentation using voice alone, quickly, accurately, and safely, regardless of input device, with support for natural code-switching between languages and medical terminology
AI Command Engine and Shortcut Vocabulary
Across all clinical settings from outpatient clinics and ERs, clinicians can complete documentation using voice alone, quickly, accurately, and safely, regardless of input device, with support for natural code-switching between languages and medical terminology
Dynamic Template Mapping Engine
An automated structured reporting component that dynamically maps voice-based
clinical documentation to predefined medical template structures.
Dynamic mapping of
voice input to
predefined clinical
templates
User-specific
templates and
shorthand
customization
Automatic
population of
structured clinical
data fields
Automated
formatting, including
indentation, numbering, and layout
Conditional
logic–
based field
handling
PAI
Puzzle Agnostic Interface
A streaming-based engine enable real-time speech processing without latency,
even during continuous dictation
Works seamlessly across clinical workflows involving EHR, PACS, and OCS—ready to use from day one
Operates independently without requiring integration with existing hospital systems
Enables voice input in any environment where active cursor is present
Smart OCR
A streaming-based engine enable real-time speech processing without latency, even during continuous dictation
Documents can be scanned anytime, anywhere and instantly transformed into digital medical records. Supports automatic recognition of over 100+ types
medical forms.
Supports customized implementation for any clinical environment through flexible deployment and system integration
On-Premise
· Seamless integration with existing hospital systems
· Lightweight deployment aligned with internal security
and firewall policies
· Supports HL7, FHIR, REST API integration, and SDKs
· TLS-based secure communication with user-level authentication
Stand Alone
· Provides a fully independent voice recognition interface
· Ready for immediate use after installation
· Supports a wide range of clinical workflows,
including documentation and data entry
· Supports PC and mobile environments
Puzzle AI's proprietary speech recognition technology is
designed to be adapted beyond healthcare, flexible fine-tuning to meet industry-specific requirement
Conversational Intelligence
· Lecture and meeting transcription
· Appointment scheduling consultations
· Call center interaction and analysis
· Telemarketing and collections monitoring
Digital Document Processing
· OCR-based automation of document and RPA workflows
· Enterprise document knowledge digitalization
· Automated receipt aggregation and document processing
· Error, incident, and fraud detection monitoring (FDS)
Marketing Analytics
· Real-time trend and emerging term detection
· Consumer behavior analysis (keywords)
· Analysis of consumer responses and sentiment
· Effectiveness analysis of mass media advertising (ATL)
bottom of page